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Shipping & Returns

Us at 3DCrystalNY strive to deliver the highest-quality custom made 3D Laser Crystal's in the world.

However, because each crystal is individually created, we are not able to issue Refunds or accept Returns.

We do however stand behind our products 100%. Should you discover a defect within 15 days that has somehow passed our rigid quality control process to ensure your satisfaction, we will exchange the crystal with a replacement crystal of the same size and contents which does not contain the defect.

Exchanged items must be in their original condition and packaging. Contact us to request a Return Merchandise Authorization (RMA) number in order to ensure your package is shipped to the correct address & so the exchange process is recorded within the 15 day window.

Thank you very much for visiting 3D Crystal NY, we look forward to working with you to create your personalized crystal!

// signed //

The Management Team

3D Crystal NY

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